The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. In a world obsessed with business transformation, here's the ...

Recognition highlights company’s advanced CX technology platforms, analytics-driven insights, and outcome-based delivery ResultsCX, a provider of Customer Experience Management (CXM) services to ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from 97% of Dow Jones companies, and AI development platforms to help ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

For some reason people assume that implementation methodologies are different according to the type of software and newer technologies such as enterprise social software are somehow unusual. From an ...

Known for brands such as Estrella Galicia, 1906, and Cabreiroá, Hijos de Rivera has maintained a legacy for over a century as a family-owned, independent company that has successfully expanded ...

NORRISTOWN, Pa.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies has been recognized as ...